“Every problem has a gift for you in its hands.”
Richard Bach
It’s impossible in life to agree with every people we meet. Sometimes people are content to disagree, but other times people will become pushy or angry that we don’t agree with them. Our response can eat up our time, especially if we stew on it for days or turn to gossip. Instead of carrying a grudge and thinking about what you could have said, learn positive ways to manage conflict!
Course Overview
Conflict management skills are essential to be competitive in today’s workforce, and they can help you be much happier. We’ll be faced with possible conflict many times at work. That’s why this course will first look at preventing discussions from turning into conflicts. We’ll also cover how to understand psychological tactics used by others, the best way to respond, how to negotiate and manage emotions and conflict resolution. This course helps you to master the art of conflict management through effective techniques to resolve the conflict.
Learning Objectives
Conflict management will help you in every area of life. This course will show you how to:
- Identify and focus on the positive and productive aspects in any conflict
- Benefit from situations that could otherwise be negative
- Avoid conflict
- Increase your knowledge and skill each time you deal with conflict
- Identify and defuse psychological tactics others will use to create conflict
- Respond positively to conflict and aggressive people
- Set a good example in the workplace
- Control your anger and other emotions when faced with conflict
- Mediate and guide a conversation or debate towards a win/win outcome
- Walk away or seek help when needed
Learning Outcomes and Benefits
Upon completing this vital course, you will be able to:
- Identify conflict triggers and recognize conflicts as they begin and build so you can properly handle them
- Understand and use the best conflict resolution style based on the situation, the other person and your needs
- Manage your emotions and responses
- Influence others emotionally by remaining calm, listening and questioning when in conflicts
- Identify when others use Tactical Approaches or aggression and deal with these quickly and properly
- Avoid a conflict
- Negotiate over what you want and move on to a win/win outcome
- Prevent destructive conflicts at the workplace
Improper responses to anger and conflict waste our time, energy and creativity. In fact, it can hurt our health if we carry around anger and grudges, or bad feelings over a conflict. This course will equip you with the knowledge and skills to prepare and cope with conflict, lesson its impact, and find positive solutions.
